Have we knocked on your door?
Frequently Asked Questions
Where are our fundraisers working?
Our fundraisers will be knocking on doors in the London boroughs from January through to April. We will have a list of postcodes on the Guy’s & St Thomas’ Charity website here. Although these are accurate, occasionally a fundraiser may cross over into another street or postcode by mistake.
How do I know the person calling at the door is legitimate?
If you would like to confirm the details of a Guy’s & St Thomas’ Charity door-to-door fundraiser who recently visited you please contact our friendly Supporter Care team from Monday to Friday, 9am – 5pm on 020 7848 4701 or email@example.com.
Are the local authorities informed that Guy’s & St Thomas’ Charity is fundraising in the area?
Yes, we contact the local police, neighbourhood watch, council and local trading standards offices before the fundraisers begin work in the area. The fundraisers are authorised to operate Monday to Friday 10am – 8pm, Saturday 10am – 6pm and Sunday 11am to 4pm.
How will my money be used?
By donating today you’ll be…
· Shaping innovative approaches such as new treatments for tackling chronic back pain.
· Revitalising staff in times of crisis – supporting their mental health and wellbeing during the pandemic.
· Helping the most vulnerable people in the community through projects like Homeless Health.
· Backing ideas from the brilliant teams at Guy’s and St Thomas’ like new rehabilitation programmes for people in intensive care.
· Supporting our diverse community – such as the Wellness Clinic testing for diabetes and heart disease in Black and Asian people.
What is Gift Aid and why should I sign up for it?
Gift Aid enables the Charity to reclaim the tax on your donation (provided you are a UK taxpayer) and receive a further 25p from every £1 donated, at no extra cost to you. A gift of £10.00 per month becomes £12.50 per month with Gift Aid. All we need from you is a simple declaration saying that you want to use Gift Aid – you may have selected this on the tablet in the Direct Debit section.
How secure is my donation and my personal details?
Our fundraisers are not allowed to collect cash or cheques. The information contained on the tablet can only be used by Guy’s & St Thomas’ Charity to collect your agreed contribution from your account and nothing else. We comply with the Data Protection Act and will not pass your details on to any third party. You are protected by the Direct Debit Guarantee.
I wish to make a complaint.
We monitor the conduct of the fundraisers operating on our behalf and welcome feedback. If you wish to make a complaint please contact our friendly Supporter Care team from Monday to Friday, 9am – 5pm on 020 7848 4701 or email firstname.lastname@example.org, they will be happy to help.
I recently signed up to make a donation to you but have changed my mind and want to cancel? Or my personal details have changed?
Please contact our friendly Supporter Care team from Monday to Friday, 9am – 5pm on 020 7848 4701 or email email@example.com, they will be happy to help.
Our phone lines are open 9am-5pm Monday to Friday – contact us on 020 7848 4701.
For any queries outside of these hours, please leave a message and we’ll call you back.
To contact us via email, please complete our online enquiry form below.
We’ll aim to get back to you within three working days.