The Family Liaison Team at Guy’s and St Thomas’ is there to guide families through every step of the journey, offering a compassionate presence, clear communication, and emotional support when it’s needed most. They also help support staff in managing challenging situations and communicating with loved ones, so they can focus on delivering exceptional care.

Families say the personalised care from the Family Liaison Team helps them feel seen and heard – guiding them through difficult decisions, helping them advocate for their loved one’s wishes, and providing emotional support. Whether it is explaining complex medical information in an accessible way or even offering a reassuring hug, the Family Liaison Team’s compassionate presence makes a remarkable difference to families.